Frequently Asked Questions
Products
Are your products cruelty-free?
Yes, VP Boutique Cosmetics is committed to being 100% cruelty-free. We do not test on animals at any stage of production.
Are your products safe for sensitive skin?
Yes. Our founder, Vicki Porter, focuses on creating performance-driven cosmetics specifically designed to be gentle and safe for those with sensitive skin and eyes.
What makes your lipsticks "smudge-proof"?
Our Liquid Matte Lipsticks and Velvet Air Whipped Mousse formulas use a unique, long-lasting blend designed to provide intense pigment that won't fade, smudge, or flake from morning to night.
Where can I find the full ingredient lists?
Full ingredient lists are available on each individual product page.
Orders & Shipping
Where we are located: USA
If you have any questions regarding where your package is: please refer to your tracking information. Once we hand your packages over to USPS (or any other mail carrier) we have as much as information as you do about your package's whereabouts. If you need help locating your tracking number, we will resend you your information. Please be patient with mail delays as they do occur in the mailing system and we do not have any control over this.
If your package says delivered and is not in your possession: Please give USPS 5-7 business days. Sometimes their system isn't quite accurate with information and your package could arrive in the next few days. If your package STILL doesn't show, we work closely with USPS to open a case and use geo-tagging on your specific packages that show us and you exactly where it was delivered and we can then address the situation to each individual case.
If your palette arrives damaged, please send us a photo of the damage with your order number and we will send you a label to return the palette to us and will send you a replacement or come up with another solution per each individual case.
How long does shipping take?
Once your order is processed, shipping typically follows standard carrier timelines. We recommend checking your tracking link for real-time updates on your delivery.
Do you ship internationally?
VP Boutique primarily ships within the United States. For international shipping inquiries, please contact us directly.
What payment methods do you accept?
We accept all major credit cards and digital payment methods.
Can I change or cancel my order?
If you need to make changes, please reach out to us via our Contact Us page as soon as possible. Once an order has entered the shipping phase, we are unable to make modifications.
Returns & Satisfaction
What is your return policy?
We stand by our products with a satisfaction guarantee. If you are not happy with your purchase, please contact us within our designated return window to make it right.
What should I do if my item arrives damaged?
Please email us at vickipboutique@gmail.com immediately with photos of the damaged item and your order number so we can process a replacement for you.
Ambassador & Affiliate Program
How do I become an affiliate?
You can apply for our community-focused Ambassador Program directly on our website to share your love for VP Boutique.
Join the Team
How do I join the VP Boutique team?
We’re always looking for passionate beauty lovers to join our creator community! We offer an Ambassador Starter program where you can represent VP Boutique, earn commission on sales you drive, enjoy a 30% discount on purchases, and receive bonus goodies with your orders. Apply via our Ambassador Program page to get started.
What does the Ambassador Starter program involve?
Ambassador Starters purchase products at 30% off retail, earn commission on the sales they generate, and receive small bonus packages included with their orders. It’s our growth-stage tier — designed for creators who are ready to show what they can do. Ambassadors who consistently promote the brand and demonstrate genuine passion may be invited to join our gifted PR Team.
Is there a cost to join the Ambassador Starter program?
There’s no joining fee. We do ask that Ambassadors who don’t already own VP Boutique products make their first purchase at their 30% discount — it’s a simple way to show genuine interest in the brand and ensure you’re representing products you truly love. If you already have our products, you’re ready to hit the ground running!
What’s the difference between an Ambassador Starter and the PR Team?
Ambassador Starters earn commission, shop at 30% off, and receive small bonus packages with their orders. The PR Team is our top creator tier — fully gifted with quarterly PR boxes. A spot on the PR Team is earned by proving you can authentically promote the brand and drive real results.
How do I grow from Ambassador to the PR Team?
Simple — show us you can promote. Ambassadors who actively create content, engage their audience, and demonstrate a genuine passion for VP Boutique put themselves in the best position to be considered for our gifted PR Team tier. There’s no shortcut — it’s earned.
How do I stay active in the program?
Staying active is simple: keep purchasing and keep showing up for the brand. Regular product purchases demonstrate that you’re genuinely invested in VP Boutique — and that passion is what sets our best ambassadors apart. Ambassadors who stop purchasing will be considered inactive.