Frequently Asked Questions
Products
Are your products cruelty-free?
Yes, VP Boutique Cosmetics is committed to being 100% vegan and cruelty-free. We do not test on animals at any stage of production.
Are your products safe for sensitive skin?
Yes. Our founder, Vicki Porter, focuses on creating performance-driven cosmetics specifically designed to be gentle and safe for those with sensitive skin and eyes.
What makes your lipsticks "smudge-proof"?
Our Liquid Matte Lipsticks and Velvet Air Whipped Mousse formulas use a unique, long-lasting blend designed to provide intense pigment that won't fade, smudge, or flake from morning to night.
Where can I find the full ingredient lists?
Full ingredient lists are available on each individual product page.
Orders & Shipping
Where we are located: USA
If you have any questions regarding where your package is: please refer to your tracking information. Once we hand your packages over to USPS (or any other mail carrier) we have as much information as you do about your package's whereabouts. If you need help locating your tracking number, we will resend you your information. Please be patient with mail delays as they do occur in the mailing system and we do not have any control over this.
If your package says delivered and is not in your possession: Please give USPS 5-7 business days. Sometimes their system isn't quite accurate with information and your package could arrive in the next few days. If your package STILL doesn't show, we work closely with USPS to open a case and use geo-tagging on your specific packages that show us and you exactly where it was delivered and we can then address the situation to each individual case.
If your palette arrives damaged, please send us a photo of the damage with your order number and we will send you a label to return the palette to us and will send you a replacement or come up with another solution per each individual case.
How long does shipping take?
Once your order is processed, shipping typically follows standard carrier timelines. We recommend checking your tracking link for real-time updates on your delivery.
Do you ship internationally?
Yes! We currently ship to the United States, Canada, and Mexico. US orders ship in 3–5 business days; Canada and Mexico orders arrive in 5–8 business days. See our International Shipping page for details.
What payment methods do you accept?
We accept all major credit cards and digital payment methods.
Can I change or cancel my order?
If you need to make changes, please reach out to us via our Contact Us page as soon as possible. Once an order has entered the shipping phase, we are unable to make modifications.
Returns & Satisfaction
What is your return policy?
We stand by our products with a satisfaction guarantee. If you are not happy with your purchase, please contact us within our designated return window to make it right.
What should I do if my item arrives damaged?
Please email us at vickipboutique@gmail.com immediately with photos of the damaged item and your order number so we can process a replacement for you.
How does VP Boutique support creators and influencers?
VP Boutique is women-owned and passionate about giving new and under-recognized creators opportunities. Instead of focusing only on mega-influencers, the brand prioritizes micro-influencers and emerging voices who bring authentic perspectives. PR boxes and review opportunities are regularly shared with newer creators in the community.